COVID 19 Resource Guide


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9/1/2021 

Important Links/Information 

All Tri-County Community College locations are currently open to employees and the public. However, many of our face-to-face courses have transitioned to online delivery. This includes all of our curriculum courses and many of our continuing education courses. Some continuing education courses will meet next week due to testing and federal requirements but under strict masking and social distancing protocols. TCCC has a variety of important links to help guide students during the COVID-19 pandemic.

Some important links for our students:

Important links for community resources:

As of Friday, September 3, 2021, most face-to-face instruction and Work-Based Learning courses will be moved to online delivery via Moodle until at least September 10. At that time, we will reassess class delivery methods based on the data available in our community.

ALL students and employees should continue to monitor all TCCC communications (email, website, social media, text alerts) for the latest updates.

Services Available to Students via Alternative Formats:

Please note our staff members are continuing to provide vital services to students in the following ways:

Academic Support Centers

Click here for the Academic Support Centers page.

Important contacts for Academic Support:

Writing Center Math Center
Lee Ann Reynolds Caleb English
828-835-4269 828-835-4326
lreynolds@tricountycc.edu cenglish@tricountycc.edu

 

Admissions/Testing Center admissions@tricountycc.edu
  • Staff are working on-site and the Testing Center remains open; masks are required.
  • Staff members are also monitoring their own emails, voicemails and the generic emails and responding in a timely fashion.
  • Testing Center staff are continuing to communicate with students regarding scheduled tests.

Click here for the Admissions page and Click Here for the Testing Center page.

Important contacts for Admissions:

Kelly Hembree Callie Radford Kendric McDonald
Director of Student Services Enrollment Management Coordinator Coordinator of Counseling and Testing
khembree@tricountycc.edu cradford@tricountycc.edu kmcdonald@tricountycc.edu
828-835-4291 828-835-4294 828-835-4226
Advising and Career Center acc@tricountycc.edu
  • Advising for degree completion and planning for registration
  • Any academic questions, concerns, issues that need to be addressed
  • Informational inquiries regarding available programs, enrollment, how to begin the process, program contacts, etc.
  • Individual career advising sessions are available via email, phone, or teleconferencing.
  • Students can request career advising services by email or phone. Virtual career advising sessions will be arranged at that time based on student’s need(s).

Click here for the Advising and Career Center page.

Important contacts for Advising and Career Center:

Bookstore
  • Bookstore staff are currently on-site; masks are required in the TCCC Bookstore

Click here for the Bookstore page.

Important contacts for the TCCC Bookstore:

Phone: 828-837-3588
Email: tccc@bkstr.com
Business Office
  • The Business Office is still serving the public; masks are required on-site.
  • For assistance or questions with anything related to the business office (accounts payable, accounts receivable, payroll, purchasing), please utilize the “Do You Have a Question” feature.

Click here for the Business Office page.

Important contacts for Business Office:

Bill Vespasian Korey Eller
Vice President for Business and Finance/CFO Director of Financial Services/Controller
bvespasian@tricountycc.edu keller@tricountycc.edu
828-835-4211 828-835-4291
Career and College Promise (CCP)
  • We are taking a case-by-case approach with our students, faculty, and high schools regarding academic continuity planning and meeting TCCC course requirements that cannot be met in an online/remote format.
  • We are in communication with our public-school partners to develop plans for CCP student success.

Click here for the Career and College Promise page.

Important contacts for CCP:

Cathy LaTulipe Jena Szewczyk Allison Laney
Coordinator of High School Outreach High School Advisor/Gear-Up Coordinator High School Advisor
clatulipe@tricountycc.edu jszewczyk@tricountycc.edu alaney@tricountycc.edu
828-835-4300 828-835-4252 828-835-4222

 

  • Individual counseling sessions are available in person, via email, phone, or teleconferencing.
  • Students can request counseling services by email or phone. These sessions will be arranged as soon as possible based on student’s need(s).

Click here for the Counseling page.

Important contacts for counseling:

Kendric McDonald
Coordinator of Counseling and Testing
kmcdonald@tricountycc.edu
828-835-4226
Graham County Center
  • The Graham County Center in Robbinsville is open; masks are required
  • Staff at the TCCC Graham County Center in Robbinsville are continuing to monitor emails and voicemails and returning communication in as timely a manner as possible.

Important contacts for TCCC Graham County Center:

Tara Eller
Graham County Center Enrollment Technician
teller@tricountycc.edu
828-479-9256
Heather Monteiro
Instructor – Entrepreneurship
hmonteiro@tricountycc.edu
828-479-9256
Financial Aid 
  • Staff are working on-site and answering the phone, responding to emails, and processing and scanning any paperwork that has been received
  • Continuing to monitor the phones and email remotely
  • Students can submit any requested documents via his or her TCCC student email, postal mail, and fax
  • If your education is impacted by COVID-19, you may qualify for the NC Finish Line Grant, please contact us for details.

Click here for the Financial Aid page.

Important contacts for Financial Aid:

Diane Owl     Katie Dockery Michelle Burrell
Director of Financial Aid Assistant Director of Financial Aid Financial Aid Technician
dowl@tricountycc.edu kdockery@tricountycc.edu mburrell@tricountycc.edu
828-835-4220 828-835-4260 828-835-4234
Library/Distance Learning library@tricountycc.edu / help@tricountycc.edu
  • The Library and Student Computer Support Lab remain open to the public; masks are required.
  • All TCCC students have 24-hour access to the ”Ask-a-Librarian” feature, which allows access to qualified librarians.
  • For Distance Learning information and access, please Click Here.
  • Distance Learning staff are on-site. You can get in touch by emailing help@tricountycc.edu if you need help with Moodle or password management.
  • Students who have unreliable and/or limited Internet access at home can use TCCC’s Wi-Fi from the parking lots at any of TCCC’s locations, including the Center for Applied Technology in Marble and the Graham County Center in Robbinsville.

Click Here for the Library page and Click Here for the Distance Learning page.

Important contacts for the Library and Distance Learning:

Rachel Whitner  Donnie Morrow Carissa Cornwell
Director of Learning Resources Learning Management Systems Administrator Learning Management Systems Technician
rwhitener@tricountycc.edu dmorrow@tricountycc.edu ccornwell@tricountycc.edu
828-835-4218 828-835-4287 828-835-4309
Record Requests/Withdrawal Procedures transcripts@tricountycc.edu
  • The Registrar is still accepting transcripts request via fax, mail or secured email; these will be processed in as timely a manner as possible
    • PLEASE NOTE: Any emails should be sent from your STUDENT TCCC account with your name and the letters “FYEO”in the subject line. (Example: John Smith FYEO)
    • Please Click Here to download the Transcript Request Form for Curriculum(college credit) and Continuing Education(non-credit education courses taken for training/skills) transcripts
    • GED ® Students Please Note: In accordance with Federal regulations all GED ® transcripts can only be obtained at: www.diplomasender.com
    • IMPORTANT REMINDER: Unofficial transcripts can be obtained at any time through your TCCC Student WebAdvisor Account
    • Our Withdrawal Form has been converted to a fillable version for students and faculty to complete remotely via their OFFICIAL TCCC email
      • PLEASE NOTE: Any emails should be sent from your TCCC account with your name and the letters “FYEO”in the subject line. (Example: John Smith FYEO)
      • Before filling out a Withdrawal Form, we encourage our students to reach out to the Advising and Career Center to explore options available to them before withdrawing from a course

Click here for the Registrar page.

Important contacts for Registrar Office:

Holly Hyde
Registrar
hhyde@tricountycc.edu
828-835-4219
Small Business Center/Economic and Workforce Development

Tri-County Community College wants to reassure our local business and industry partners that we remain dedicated to supporting our community during these unprecedented times.

  • Our Economic and Workforce Development team are on hand to assist any of our local businesses with questions relating to how the COVID-19 pandemic is impacting local industry.
  • Please direct any business/industry questions to our Economic and Workforce Development staff by using the following emails below.
  • For Small Business Center questions:

You can also call (828) 835-9564 to reach the voicemails for our Economic and Workforce Development staff.

Student Events

 

Continue to monitor our website and social media channels for decisions regarding other upcoming campus events.

Technology Help
  • For Internet access, students can visit the following locations for FREE hotspots in our area:
    • Cherokee County
        • TCCC Main Campus (park close to campus buildings for access)
          21 Campus Circle
          Murphy, NC 28906
        • TCCC Center for Applied Technology (park close to building for access)
          2415 Airport Rd
          Marble, NC 28905
        • Hiwassee Dam School (front parking lot)
          267 Blue Eagle Cir
          Murphy, NC 28906
        • Murphy First United Methodist Church (Front of the building facing Valley River Avenue)
          73 Valley River Ave
          Murphy, NC 28906
        • Ranger Community Center (front of center)
          165 Little Ranger Rd
          Murphy, NC 28906
      • Clay County
        • Downings Creek Baptist Church
          424 Downings Creek Rd
          Hayesville, NC 28904
      • Graham County
        • TCCC Graham County Center (park close to building for access)
          145 Moose Branch Rd
          Robbinsville, NC 28771