Visit the  Distance Learning Support webpage  or click a link below for more information

Login to your WebAdvisor  or Self-Service account to search the Schedule of Classes for a list of online and hybrid classes being taught this semester. From the Class Type drop down menu select either Online Classes or Hybrid Classes. Online classes are held completely online. Hybrid classes are held partially online and partially in class.

Distance/Online courses are presented on Moodle, a website where students interact with instructors, review course materials, submit assignments, participate in forums, take exams and check grades, all from any location with Internet access.

Use your 7 digit student ID number found on your schedule printout or at the top of your student ID card.

Username: first 4 letters of your last name followed by the last 4 digits of your student ID number.

USERNAME EXAMPLE: stud4567  

INITIAL PASSWORD:  for new Moodle users the initial password is the first 2 letters of your last name (with the 1st letter capitalized) and birthdate in 2 digit format

EXAMPLE: Susie Student  birthdate: January 1, 1998  Initial password will be  St010198

Returning students will use the same password as the previous semester.  

Password trouble?  Please contact ccornwell@tricountycc.edu or 828-835-4309

To access your class on Moodle, click HERE.

View a Moodle login video tutorial

Contact:  Donnie Morrow, Learning Management Systems Administrator

 Moodle Support
e-mail:dmorrow@tricountycc.edu
Phone: 828-835-4287
Office: McSwain 119

Computer support is available to traditional and online students.  

Contact: Carissa Cornwell, Learning Management Systems Technician

Online Computer Support
e-mail: ccornwell@tricountycc.edu
phone: 828-835-4309
visit: Student Computer Support lab – McSwain building, Room 119

You must complete the PASSWORD MANAGEMENT process before logging in to WebAdvisor/Self-Service or Student Email

PASSWORD MANAGEMENT
Password management is located on the TCCC homepage
https://www.tricountycc.edu/ under the Quick Links dropdown menu.

You may use the following URL: https://reset.tricountycc.edu/

To enroll in Password Management NEW students will use the following:
Username: First 4 letters of your last name + last 4 digits of your student
ID number 
Password: First 2 letters of last name (with first letter capitalized) and your
birth date in MMDDYY format
You will then set up security questions and answers that will allow you to
reset or unlock your account.
Returning students may need to visit https://reset.tricountycc.edu/ and
click on “Forgot Password” to reset their password, if it has expired from
the previous semester.

Student e-mail and WebAdvisor/Self-Service have the same password.
Passwords will expire every 90 days.
You cannot change your Moodle password via password
management. You must use the “Forgot Password” link from Moodle.
The system will send an e-mail to your TCCC student e-mail to allow
you to reset your Moodle Password.
Check your email for notifications of your password expiration

Student account information is found inside your WebAdvisor/Self-Service page. You can use WebAdvisor/Self-Service to check final grades and transcripts, register for classes, and check your financial aid award status.

To access your WebAdvisor or Self-Service account, use the icon at the top of the Tri-County Community College main webpage and enter the username and password that you set up in the Password Management system.

You will use the following to log in to WebAdvisor or Self-Service

Username: 1st four letters of last name + last 4 digits of student ID number

Password: 1st 2 letters of last name, with 1st letter capitalized + birth date in MMDDYY format.

EXAMPLE:   Jane Smith  student ID:1234567  birthdate: January 1, 2001

For more support with WebAdvisor/Self-Service login click HERE

To access your email account, click  HERE 

Electronic magazines, e-books and streaming videos are provided to faculty, staff and students on and off-campus 24/7. Your library account number is required to use library e-books, databases etc. off campus

For help logging in to Library resources  click here

Contact: Rachel Whitener, Director of Learning Resources

Online Library
e-mail: library@tricountycc.edu
phone: 828-835-4218
visit: Library – McSwain building

State Authorization for Distance Education Programs and Students

The U.S. Department of Education regulation 600.9(c) State Authorization requires that all U.S. post-secondary educational institutions must be legally authorized to provide post-secondary educational instruction in their states. These state laws and regulations also apply to online and distance education. To comply, Tri-County Community College and its online/distance educations programs must be authorized in certain states prior to offering those courses or programs to students residing in those states.

Tri-County Community College has been approved by North Carolina to participate in the National Council for State Authorization Reciprocity Agreements.  NC-SARA is a voluntary,  regional approach to state oversight of postsecondary distance education. National Council for State Authorization Reciprocity Agreements .

The State Authorization Reciprocity Agreement is a voluntary agreement among its member states and U.S. territories that establishes comparable national standards for interstate offering of postsecondary distance-education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state.

Prospective out-of-state students are advised to consult with officials in their state of residence and the appropriate Tri-County program director to assure that online courses offered by Tri-County Community College meet their state requirements before entering into a TCCC program.

The states in which the college is authorized to serve students are listed below.  If you reside in a state not on this list, you are not eligible to register for courses at Tri-County Community College at this time.  If you have questions, please contact our registrar’s office at: https://www.tricountycc.edu/student-services/registrar/

SARA North Carolina Portal Liaison:

terrence@saranc.org   www.saranc.org

Contact and Complaint Resolution Information For Other States

Professional Licensure
Eligibility for licensure and/or certification may involve more than successful degree completion. All Tri-County Community College academic programs prepare students to sit for applicable licensure in North Carolina.

In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, Tri-County Community College is required to make the following disclosure with respect to professional licensure outside the state of North Carolina:

Tri-County Community College cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.

Tri-County Community College has been approved to participate in the National Council for State Authorization Reciprocity Agreement (NC-SARA). However, NC-SARA does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina and you are taking an online course or hybrid program leading to professional licensure, please contact the dean of the degree program at Tri-Community College to discuss licensure options prior to beginning your course of study. Please contact the appropriate licensure board(s) in any state you may want to pursue licensure prior to beginning a TC academic program in order to determine whether the program meets licensure requirements.

Students may view the disclosure for each program or certificate to know which state Tri-County Community College’s curriculum

• meets state educational requirements for licensure or certification,
• does not meet state educational requirements for licensure or certification, or
• has not made a determination.

Licensure Information, by Profession

Although we strive to connect you with the best information possible, Tri-County Community College may not be able to confirm whether a particular program meets state educational requirements for licensure or certification outside of the State of North Carolina.

Hyperlinks provided lead to websites of public and private organizations not associated with Tri-County. Such links are provided solely for the user’s convenience.

Access the NCSARA Professional Licensure Directory to contact the appropriate state licensing or certification agency in your program.

The U.S. Department of Education also provides information about most licensed professions by states.

• Automotive
• BLET State Contacts
• Cosmetology
• Culinary
• EMS directory
• Medical Assisting
• Paramedic
• Therapeutic Massage
• Welding

Student Complaint Policy and Procedure

TCCC strives to resolve complaints for distance learning students as well as those on-campus.  Tri-County Community College’s representative for student complaints is:

Students should use the links provided below to locate the appropriate form and process for complaints.

In State and Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps below:

1. Follow the Tri-County Community College’s Student Complaints Policy located in the current Tri-County College Catalog (TCCC Student Grievance Policy TCCC Catalog pg 58) or visit the Tri-County Student Rights and Policies web site.

2. North Carolina residents may use the NC Higher Education Complaint Policy and Procedure as follows:

The Licensure Division of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy, and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form

For more information contact:

For more information, call (919) 962-4558 or send an email to: studentcomplaint@northcarolina.edu.  website address: https://www.northcarolina.edu/complaints

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. Or access the  NC DOJ online fillable complaint form here. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

4. Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps above.

If an issue cannot be resolved to your satisfaction, you may file a complaint with SARA-NC the authorizing agency for North Carolina on the SARA-NC complaint webpage and Complaint Form.

For students residing outside North Carolina, each SARA-member state has a liaison office. You may also file a complaint in your own state of residence.  Contact information can be found in the Directory of State Authorization Agencies and Contacts.

5. Tri-County  Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Contact information for SACSCOC:

 If a student finds that TCCC is in non-compliance with SACSCOC Complaint Policy (1-2020) standards, policies and procedures, they may contact SACSCOC using the (SACSCOC) contact us page.

For more information on filing complaints with the State of North Carolina, your home state or accrediting agencies, please refer to the agency contacts above.