Student Complaint Policy and Procedure

Student Complaint Policy and Procedure

TCCC strives to resolve complaints for distance learning students as well as those on-campus.  Tri-County Community College’s representative for student complaints is:

Dr. Steve Wood, Vice President for Instruction and Institutional Effectiveness
Tri-County Community College, 21 Campus Circle, Murphy NC 28906
828-835-4254
swood@tricountycc.edu
https://www.tricountycc.edu/learning-resources/

Students should use the links provided below to locate the appropriate form and process for complaints.


In State and Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps below:

1. Follow the Tri-County Community College’s Student Complaints Policy located in the current Tri-County College Catalog (TCCC Student Grievance Policy TCCC Catalog pg 58) or visit the Tri-County Student Rights and Policies web site. https://www.tricountycc.edu/student-services/student-rights-and-policies/

2. North Carolina residents may use the NC Higher Education Complaint Policy and Procedure as follows:

The Licensure Division of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF), print out and complete the Student Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688

For more information, call (919) 962-4550 or send an email to: studentcomplaint@northcarolina.edu.  website address: https://www.northcarolina.edu/post-secondary-education-complaints/

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. Or access the  NC DOJ online fillable complaint form. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.

 

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001


4. Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps above.

If an issue cannot be resolved to your satisfaction, you may file a complaint with SARA-NC the authorizing agency for North Carolina on the SARA-NC complaint website address: http://www.saranc.org/Complaint.html and Complaint Form.

SARA North Carolina State Portal Contact Information
NCSEAA c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
Phone: toll free (855) 727-2162
Fax: (919) 248-6667
Email: information@saranc.org
website: http://www.saranc.org/

 

For students residing outside North Carolina, each SARA-member state has a liaison office. You may also file a complaint in your own state of residence.  Contact information can be found in the Directory of State Authorization Agencies and Contacts

5. Tri-County  Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Contact information for SACSCOC:

1866 Southern Lane, Decatur, GA 30033
Phone: (404) 679-4500
Fax: (404) 679-4558
http://www.sacscoc.org/

 If a student finds that TCCC is in non-compliance with (SACSCOC) standards, policies and procedures, they may contact SACSCOC using the SACSCOC Complaint Policy (1-2020) document.  

For more information on filing complaints with the State of North Carolina, your home state or accrediting agencies, please refer to the agency contacts above.