Student Complaint Policy and Procedure
TCCC strives to resolve complaints for distance learning students as well as those on-campus. Tri-County Community College’s representative for student complaints is:
|Dr. Steve Wood, Chief of Staff / Vice President for Teaching and Learning|
|Tri-County Community College, 21 Campus Circle, Murphy NC 28906|
Students should use the links provided below to locate the appropriate form and process for complaints.
In State and Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps below:
1. Follow the Tri-County Community College’s Student Complaints Policy located in the current Tri-County College Catalog (Student Grievance Policy 2021-22-Catalog p62-63) or visit the Tri-County Student Rights and Policies web site. https://www.tricountycc.edu/student-services/student-rights-and-policies/
2. North Carolina residents may use the NC Higher Education Complaint Policy and Procedure as follows:
The Licensure Division of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy, complete the online student complaint form.
For more information, call (919) 962-4558 or send an email to: email@example.com. website address: https://www.northcarolina.edu/post-secondary-education-complaints/
To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. Or access the NC DOJ online fillable complaint form. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.
If you choose to mail a complaint, please use the following address:
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
4. Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps above.
If an issue cannot be resolved to your satisfaction, you may file a complaint with SARA-NC the authorizing agency for North Carolina on the SARA-NC complaint website address: http://www.saranc.org/Complaint.html and Complaint Form.
|SARA North Carolina State Portal Contact Information|
|NCSEAA c/o SARA North Carolina
P.O. Box 41349
Raleigh, NC 27629
|Phone: toll free (855) 727-2162|
|Fax: (919) 248-6667|
For students residing outside North Carolina, each SARA-member state has a liaison office. You may also file a complaint in your own state of residence. Contact information can be found in the Directory of State Authorization Agencies and Contacts.
5. Tri-County Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
Contact information for SACSCOC:
|1866 Southern Lane, Decatur, GA 30033|
|Phone: (404) 679-4500|
|Fax: (404) 679-4558|
For more information on filing complaints with the State of North Carolina, your home state or accrediting agencies, please refer to the agency contacts above.
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