Student Complaint Policy and Procedure


Bookmark and Share

Student Complaint Policy and Procedure

TCCC strives to resolve complaints for distance learning students as well as those on-campus.  Tri-County Community College’s representative for student complaints is:

Dr. Steve Wood, Vice President for Instruction and Institutional Effectiveness
Tri-County Community College, 21 Campus Circle, Murphy NC 28906
828-835-4254
swood@tricountycc.edu
https://www.tricountycc.edu/learning-resources/

Students should use the links provided below to locate the appropriate form and process for complaints.


In State and Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps below:

1. Follow the Tri-County Community College’s Student Complaints Policy located in the current Tri-County College Catalog (TCCC Student Grievance Policy TCCC Catalog pg 58) or visit the Tri-County Student Rights and Policies web site. https://www.tricountycc.edu/student-services/student-rights-and-policies/

2. North Carolina residents may use the NC Higher Education Complaint Policy and Procedure as follows:

The Licensure Division of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy, complete the online student complaint form.

North Carolina Post-Secondary Education Complaints
910 Raleigh Road 
Chapel Hill, NC 27514
 

For more information, call (919) 962-4558 or send an email to: studentcomplaint@northcarolina.edu.  website address: https://www.northcarolina.edu/post-secondary-education-complaints/

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. Or access the  NC DOJ online fillable complaint form. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.

 

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001


4. Out-of-State Students enrolled in distance courses who wish to resolve a complaint related to their enrollment must first follow the steps above.

If an issue cannot be resolved to your satisfaction, you may file a complaint with SARA-NC the authorizing agency for North Carolina on the SARA-NC complaint website address: http://www.saranc.org/Complaint.html and Complaint Form.

SARA North Carolina State Portal Contact Information
NCSEAA c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
Phone: toll free (855) 727-2162
Fax: (919) 248-6667
Email: information@saranc.org
website: http://www.saranc.org/

 

For students residing outside North Carolina, each SARA-member state has a liaison office. You may also file a complaint in your own state of residence.  Contact information can be found in the Directory of State Authorization Agencies and Contacts2021pdf

5. Tri-County  Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Contact information for SACSCOC:

1866 Southern Lane, Decatur, GA 30033
Phone: (404) 679-4500
Fax: (404) 679-4558
http://www.sacscoc.org/

If a student finds that TCCC is in non-compliance with SACSCOC Complaint Policy (1-2020) standards, policies and procedures, they may contact SACSCOC using the (SACSCOC) contact us page.

For more information on filing complaints with the State of North Carolina, your home state or accrediting agencies, please refer to the agency contacts above.