Resource Guide for TCCC Students...

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3/20/2020 

Important Links/Information 

All Tri-County Community College locations are currently open to essential employees only. However, TCCC has a variety of important links to help guide students during the COVID-19 pandemic. TCCC has transitioned many of our services to alternative formats and staff are returning emails and phone calls in a timely manner.

Some important links for our students:

Important links for community resources:

      • NCCARE360.org (the first statewide coordinated care network to electronically connect those with identified needs to community resources)
      • AuntBertha.com (database aimed at locating free or reduced cost services like medical care, food, job training, and more)

**If you are concerned about Internet access, please click the Technology tab below.
**If you are concerned about your course being moved online, we encourage you to contact your individual instructor.
**If you are concerned about navigating the Moodle online platform, please click please click the Library/Distance Learning tab below

As of Monday, March 23, 2020 all face-to-face clinical instruction and Work-Based Learning courses are suspended until further notice.

ALL students and employees should continue to monitor all TCCC communications (email, website, social media, text alerts) for the latest updates.

Services Available to Students via Alternative Formats:

Please note our staff members are continuing to provide vital services to students the following ways:

Academic Support Centers

Click here for the Academic Support Centers page.

Important contacts for Academic Support:

Writing Center Math Center
Lee Ann Hodges Caleb English
828-835-4269 828-835-4326
lhodges@tricountycc.edu cenglish@tricountycc.edu

 

Admissions/Testing Center admissions@tricountycc.edu
  • Staff members are monitoring their own emails, voicemails and the generic emails and responding from home; some visits to campus are necessary
  • Support staff are calling and emailing all persons who have admitted applications who have not processed yet with new information about activating applications by distance
  • Pearson Vue has suspended testing in all PV Select Centers (including TCCC)
  • Testing Center staff are continuing to communicate with students regarding scheduled tests that have been postponed or canceled.
  • TEAS testing originally scheduled for the end of March for current applicants to the Region A Nursing Consortium has been postponed until further notice.

Click here for the Admissions page and Click Here for the Testing Center page.

Important contacts for Admissions:

Lee Beal Kathy McConnell Jim Jenkins
Director of Enrollment Management Enrollment Management Specialist Enrollment Management & Testing Coordinator
lbeal@tricountycc.edu kmcconnell@tricountycc.edu jjenkins@tricountycc.edu
828-835-4233 828-835-4221
828-835-4315
828-835-4292
Advising and Career Center acc@tricountycc.edu
  • Advising for degree completion and planning for registration for Summer
  • Any academic questions, concerns, issues that need to be addressed
  • Informational inquiries regarding available programs, enrollment, how to begin the process, program contacts, etc.
  • Individual career advising sessions are available via email, phone, or teleconferencing. Students can request career advising services by email or phone. Virtual career advising sessions will be arranged at that time based on student’s need(s).

Click here for the Advising and Career Center page.

Important contacts for Advising and Career Center:

Samantha Jones Kelly Hembree
Academic Advisor/Coordinator of First-Year Experience Counselor/Coordinator of Career Services
sjones@tricountycc.edu khembree@tricountycc.edu
828-835-4203 828-835-4291
Bookstore
  • Until further notice the Bookstore will be closed, and staff will be working remotely
  • The store will resume normal operating hours once the COVID-19 situation changes.

Click here for the Bookstore page.

Important contacts for the TCCC Bookstore:

Phone: 828-837-3588
Email: tccc@bkstr.com
Business Office
  • For assistance or questions with anything related to the business office (accounts payable, accounts receivable, payroll, purchasing), please utilize the “Do You Have a Question” feature.

Click here for the Business Office page.

Important contacts for Business Office:

Bill Vespasian Korey Eller
Vice President for Business and Finance/CFO Director of Financial Services/Controller
bvespasian@tricountycc.edu keller@tricountycc.edu
828-835-4211 828-835-4291
Career and College Promise (CCP)
  • We are working our high school partners identify any current senior who is using a TCCC course to meet high school graduation requirements this semester
  • We are taking a case-by-case approach with our students, faculty and high schools regarding academic continuity planning and meeting TCCC course requirements that cannot be met in an online/remote format.
  • We are in communication with our public-school partners to develop plans for completing CCP courses.

Click here for the Career and College Promise page.

Important contacts for CCP:

Cathy LaTulipe
High School Liaison
clatulipe@tricountycc.edu
828-835-4300
Community Enrichment
  • As of 3/23/2020 all face-to-face Community Enrichment classes are suspended.
  • The Director of Community Outreach is responding to emails and voicemails remotely.

Important contacts for Community Enrichment:

Lisa Long
Director of Community Outreach
llong@tricountycc.edu
828-835-4241
  • Individual counseling sessions are available via email, phone, or teleconferencing. Students can request counseling services by email or phone. These sessions will be arranged as soon as possible based on student’s need(s).

Click here for the Counseling page.

Important contacts for counseling:

Kelly Hembree
Counselor/Coordinator of Career Services
khembree@tricountycc.edu
828-835-4291
Graham County Center
  • Staff at the TCCC Graham County Center in Robbinsville are continuing to monitor emails and voicemails and returning communication in as timely a manner as possible.

Important contacts for TCCC Graham County Center:

Tara Eller
Graham County Center Enrollment Technician
teller@tricountycc.edu
828-479-9256
Financial Aid 
  • Staff are working from TCCC on alternating days and answering the phone, responding to emails, and processing and scanning any paperwork that has been received
  • Continuing to monitor the phones and email remotely
  • Students can submit any requested documents via his or her TCCC student email, postal mail, and fax
    • PLEASE NOTE: Any emails should be sent from your STUDENT TCCC account with your name and the letters “FYEO”in the subject line. (Example: John Smith FYEO)
    • If your education is impacted by COVID-19, you may qualify for the NC Finish Line Grant, please contact us for details.

Click here for the Financial Aid page.

Important contacts for Financial Aid:

Diane Owl     Katie Dockery
Director of Financial Aid Financial Aid Technician
dowl@tricountycc.edu kdockery@tricountycc.edu
828-835-4220 828-835-4260
Library/Distance Learning library@tricountycc.edu / help@tricountycc.edu
  • The Library has closed all physical access of March 16 until further notice.
  • All TCCC students have 24-hour access to the ”Ask-a-Librarian” feature, which allows access to qualified librarians.
  • For Distance Learning information and access, please Click Here.
  • Distance Learning staff are monitoring email and voicemail. You can get in touch by emailing help@tricountycc.edu if you need help with Moodle or password management.
  • ALL Library late fees have been waived during the COVID-19 closure.
  • Students who have unreliable and/or limited Internet access at home can use TCCC’s Wi-Fi from the parking lots at any of TCCC’s locations, including the Center for Applied Technology in Marble and the Graham County Center in Robbinsville.

Click Here for the Library page and Click Here for the Distance Learning page.

Important contacts for the Library and Distance Learning:

Rachel Whitner  Donnie Morrow Carissa Cornwell
Director of Learning Resources Learning Management Systems Administrator Learning Management Systems Technician
rwhitener@tricountycc.edu dmorrow@tricountycc.edu ccornwell@tricountycc.edu
828-835-4218 828-835-4287 828-835-4309
Record Requests/Withdrawal Procedures transcripts@tricountycc.edu
  • The Registrar is still accepting transcripts request via fax, mail or secured email; these will be processed in as timely a manner as possible
    • PLEASE NOTE: Any emails should be sent from your STUDENT TCCC account with your name and the letters “FYEO”in the subject line. (Example: John Smith FYEO)
    • Please Click Here to download the Transcript Request Form for Curriculum(college credit) and Continuing Education(non-credit education courses taken for training/skills) transcripts
    • GED ® Students Please Note: In accordance with Federal regulations all GED ® transcripts can only be obtained at: www.diplomasender.com
    • UNTIL FURTHER NOTICE all transcript fees will be WAIVED (number limited) for both unofficial and official transcripts
    • IMPORTANT REMINDER: Unofficial transcripts can be obtained at any time through your TCCC Student WebAdvisor Account
    • Our Withdrawal Form has been converted to a fillable version for students and faculty to complete remotely via their OFFICIAL TCCC email
      • PLEASE NOTE: Any emails should be sent from your TCCC account with your name and the letters “FYEO”in the subject line. (Example: John Smith FYEO)
      • Before filling out a Withdrawal Form, we encourage our students to reach out to the Advising and Career Center to explore options available to them before withdrawing from a course

Click here for the Registrar page.

Important contacts for Registrar Office:

Holly Hyde
Registrar
hhyde@tricountycc.edu
828-835-4219
Small Business Center/Economic and Workforce Development

Tri-County Community College wants to reassure our local business and industry partners that we remain dedicated to supporting our community during these unprecedented times.

  • Our Economic and Workforce Development team are on hand to assist any of our local businesses with questions relating to how the COVID-19 pandemic is impacting local industry.
  • Please direct any business/industry questions to our Economic and Workforce Development staff by using the following emails below.
  • For Small Business Center questions:

You can also call (828) 835-9564 to reach the voicemails for our Economic and Workforce Development staff.

Student Events

As of 3/20/2020 we have canceled the following events:

  • Blood Drive (scheduled for April 1)
  • Open Mic Poetry Night (scheduled for April 2)

Continue to monitor our website and social media channels for decisions regarding other upcoming campus events.

Technology Help
  • For Internet access, students can visit the following locations for FREE hotspots in our area:
    • Cherokee County
        • TCCC Main Campus (park close to campus buildings for access)
          21 Campus Circle
          Murphy, NC 28906
        • TCCC Center for Applied Technology (park close to building for access)
          2415 Airport Rd
          Marble, NC 28905
        • Hiwassee Dam School (front parking lot)
          267 Blue Eagle Cir
          Murphy, NC 28906
        • Murphy First United Methodist Church (Front of building facing Valley River Avenue)
          73 Valley River Ave
          Murphy, NC 28906
        • Ranger Community Center (front of center)
          165 Little Ranger Rd
          Murphy, NC 28906
      • Clay County
        • Downings Creek Baptist Church
          424 Downings Creek Rd
          Hayesville, NC 28904
      • Graham County
        • TCCC Graham County Center (park close to building for access)
          145 Moose Branch Rd
          Robbinsville, NC 28771